USER CONTRACT

Welcome to Fast Print Copy. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY VISTING OUR FACILITY OR ACCESSING THE WEB-SITE, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT INQUIRE OR ACCESS THE WEBSITE. Fast Print Copy Dallas referred to herein as “Fast Print Copy”, reserve the right to change, modify or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions whenever you visit our facility or access the website.

PRODUCTS & SERVICES

Products and services provided by Fast Print Copy are per request only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

ORDER RESPONSIBILITY

The customer is fully responsible for final proof and layout approval prior to the printing process.  Any jobs that have been approved and/or or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given.

Fast Print Copy Dallas or its subsidiaries collectively referred to herein as “Fast Print Copy”, shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size, Poor Orientation or Alignment.

PROOFS 

Proofs will be available for your review after your files are uploaded. We strongly urge customers to check the electronic proof of their artwork before submitting the order. No job will be sent to press without your approval.

An electronic proof is NOT an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. They also do not show the color change from RGB or Pantone to CMYK.  Therefore, Fast Print Copy will not be liable for color variation between the proof and the printed product.  We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is color critical.

The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.

 GRAPHIC DESIGN SERVICES

By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by employees of Fast Print Copy are the sole intellectual property of Fast Print Copy.  Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate Fast Print Copy for releasing its intellectual property and/or transferring over copyright rights.

REPRODUCTION OF CURRENCY

The law specifically restricts government issued photographs or other printed reproductions of paper currency, checks, bonds, revenue stamps and securities of the United States and foreign governments.  The Counterfeit Detection Act of 1992, Public Law 102-550, in Section 411 of Title 31 of the Code of Federal Regulations, places the following restrictions on U.S. Currency illustrations.

PAYMENT

All prices and amounts given by Fast Print Copy are in U.S. Dollars (USD), unless otherwise noted.

If a customer purchases any products or services at Fast Print Copy, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a print job until we have received the full payment. Acceptable methods of payment include all major credit cards (American Express, Visa, Master Card, and Discover), Debit cards, Checks, Money Orders, Cash, and Bank Wires. BY PROVIDING A SIGNED CREDIT CARD AUTHORIZATION FORM, CUSTOMER IS ALSO AGREEING TO THESE TERMS & CONDITIONS.

Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise agreed upon in advance.

SALES TAX POLICY

Fast Print Copy charges Texas State Sales tax based on all orders unless you are tax exempt or shipping out of state. If you are tax exempt, we will request that you send or fax to us your tax exemption certificate at the time of order.

JOB CANCELLATION & PRINTING DOWNGRADE

A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press.  Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.

REFUND POLICY

ALL SALES ARE FINAL. Since we customize each order according to your file and exact specifications, NO refunds will be given once Fast Print Copy starts working on your order, usually, work will begin on your job as soon as we have received your files and payment.

LIMITS OF LIABILITY

Customers must notify Fast Print Copy within 3 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must then be returned to Fast Print Copy at the customer’s expense within 14 days from the date of delivery or date or pick-up. If we accept the claim as valid, Fast Print Copy will reprint the order and ship it back at no cost or discounted rate to the customer. Charges to rush print are non-refundable. Fast Print Copy assumes no liability beyond the price of your order.

Errors that we are not responsible for including, but are not limited to:  Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer.  We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.

Each order placed through Fast Print Copy is a contract between the customer making the order and Fast Print Copy. The fact that you have made an order on behalf of a third party does not absolve you of liability to Fast Print Copy.  Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to Fast Print Copy.

MARKETING PROMOTIONS & DISCOUNTS

Please Note: All prices and specifications are subject to change without notice. No adjustments will be made after an order is placed. Special Offers are not valid for previous purchases before the promotion start date or after the promotion expiration date. Our promotions apply to printing charges only.  Custom quotes, mailing postage, shipping charges and sales tax, etc. are excluded from our discounted offers. Multiple promotions and discounts cannot be combined.

TURNAROUND TIME

Turnaround time on printing orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing.

For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.

All turnaround times are based on business days and office hours: Monday through Friday 10am – 6:30pm Central Standard Time (CST), excluding all national and federal holidays.

All jobs with standard turnaround times submitted and approved before 10am CST on any given working business day will begin production (day 1 of turnaround time) that day.  If the order is submitted and approved after 10am CST on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.

The estimated production turnaround is based on the typical number of hours or days that a print job requires to complete under normal circumstances, excluding Saturdays, Sundays and holidays. Fast Print Copy is closed Saturdays, Sundays and Holidays, so these days are not considered when calculating printing turnaround time.

In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times.  If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select.

Annual Fast Print Copy non-production dates:  New Years day on January 1, Memorial Day on the last Monday in May, Independence Day on July 4, Labor Day on the first Monday in September, Thanksgiving on the fourth Thursday & Friday in November, Christmas on December 25.

TIME-SENSITIVE JOBS

We will not refund a job based on turnaround time.  If you have a time-sensitive job, please be sure to notify a Fast Print Copy associate.

LOW QUALITY ARTWORK

If we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low quality prints, we may put your job ON HOLD until you re-submit and re-approve new artwork.  This time is NOT INCLUDED in the turnaround time.  Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality.

RUSH OPTIONS

For rush orders, orders and files must be submitted by 10am CST for that day to count as the first day in the Turnaround Time.  If you submit after 10am CST, the first day of the Turnaround Time will be the next business day. Rush charges will apply.

OVERPRINT & UNDERPRINT POLICY

Due to our bulk-run method of production that Fast Print Copy uses (printing several print jobs together on the same print run, thus spreading the cost of printing amongst all jobs on the form to lower the cost for our customers), we cannot guarantee that every order will be the exact number of items ordered. We can only guarantee that the quantity printed will be within plus or minus 10% of the quantity ordered.

SHIPPING

No refund on shipping charges will be allowed on any job once it has been shipped or delivered.

Fast Print Copy ships jobs via USPS, FedEx, or by specified courier at the customer’s request.  Our responsibility is limited to preparing your printing order for delivery via USPS, FedEx, or customer’s courier.

Once a package is shipped, Fast Print Copy is not responsible and will not be liable for late or damaged packages during the shipping process.

Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is delivered to USPS or FedEx. Arrival dates are only estimates because they can be subject to unforeseen delays in transit.

Fast Print Copy is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.

If a package is not delivered due to an error made by the customer in submitting the proper shipping address, Fast Print Copy may reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.

PICK-UP ORDERS

Pick-up orders will be kept for 14 days after the notification has been sent via email or phone call.

If the order has not been picked up from Fast Print Copy’s facility within 30 days, it may be shipped at the discretion of Fast Print Copy, directly to the customer, and customer will be billed for applicable shipping charges, however, we cannot ship to P.O. Boxes.

PRODUCT RIGHTS

Fast Print Copy reserves the right to show customers samples of any products we have printed and/or designed.

RIGHT TO REFUSE SERVICE

Fast Print Copy reserves the right to cancel or otherwise refuse print jobs it deems are obscene or offensive, including but not limited to pornographic materials. Fast Print Copy reserves the right to charge the customer for services rendered up to the point that the job was cancelled.

GENERAL TERMS AND CONDITIONS

Copyright Notice

You, the User, acknowledge that all content included on the Fast Print Copy website, including without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations are intellectual property and copyrighted works of Fast Print Copy Dallas and/or its subsidiaries (referred to herein as Fast Print Copy) or the copyrighted property of parties from whom Fast Print Copy has licensed such property, without the written consent of Fast Print Copy and/or its various third-party providers. It is strictly prohibited to use, copy, reproduce, republish, upload, post, or transmit any content to or from the Fast Print Copy website, in all forms, media and technologies. It is also prohibited to use any robot, spider, or other automatic device, or manual process to monitor or copy our Web pages or the content contained therein without prior written permission of the owner.

You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any trademarks, service marks, or logos (including words, names, and designs) that are not owned by you or licensed to you onto materials and merchandise to be printed with Fast Print Copy printing services. You shall not use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works where the copyright owner’s exclusive rights prohibit the reproduction of any original work. Fast Print Copy policy strictly prohibits the use of explicit language or pornography on printed materials and merchandise.

Governing Law

Fast Print Copy is operated within and under the Laws of the State of Texas. As such, the laws of the State of Texas will govern the Terms of Use of this Website and any business conducted thereby.  If you choose to access our site, you also agree to do so subject to the Laws of the State of Texas. We make no representation that our website or other services are appropriate, legal or available for use in other locations. You consent to the exclusive jurisdiction and venue of the courts located in Dallas County, Texas for all disputes arising out of or relating to the Terms and Conditions and use of this Site.

The user assumes all knowledge and understanding of applicable law and is responsible for compliance with any such laws. Users may not use Fast Print Copy’s services to transmit any material that violates applicable state, federal, or international laws, regulations or other government requirements in any way.

Indemnification

You agree to defend, indemnify and hold harmless Fast Print Copy and their employees and affiliates against any and all claims, damages, legal fees, costs and expenses arising from or related to your use of the Site or related to customer-submitted content. You also certify that you own rights to or have a license for the content or image(s) being used in your order.

Transfer of Title

Once Fast Print Copy ships the order or customer has arranged to pick up completed orders, the customer agrees that ownership and responsibility of the printed products transfer to the customer.  This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

For any product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such product shall be deemed to have occurred at the time we transmit the product via email or other electronic communication addressed to the customer.

Disclaimer of Warranties

Fast Print Copy makes no representations or warranties of any kind, express or implied, regarding the use or the results of the use of the Website in terms of correctness, accuracy, reliability, etc. to the fullest extent permitted by applicable law.  Fast Print Copy also will not be liable for any interruptions in the availability or use of the Website.

Limitations of Liability

In no event shall Fast Print Copy, its vendors, employees, or affiliates be liable for any injury, death, loss, claim, accident, delay, or any other direct, indirect, consequential, or incidental damages resulting from fraud, loss of use, data or profits, or arising out of or related to the Website, or the information contained within it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if we have been advised of the possibility of such damages. In no event shall Fast Print Copy be liable for any damages or consequences arising from or related to your inappropriate or unauthorized use.

Attorney’s Fees

If a suit, action, arbitration or other proceeding of any nature whatsoever is instituted in connection with any controversy arising out of this Agreement or to interpret or enforce any rights under this Agreement, Fast Print Copy shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorneys’ fees incurred in enforcing this Agreement.

Email Notifications

By creating an account or purchasing an order through Fast Print Copy, you agree to receive emails related to the status of your account or purchase order, including job status changes, job shipment, or job related warnings such as delays or art issues. You cannot unsubscribe to these emails because they are necessary to facilitate communication between Fast Print Copy and its customers.

You agree to promptly update your membership or registration information (if applicable) in order to keep it current, complete and accurate. Fast Print Copy is not responsible for email notifications that are redirected or not received in the inbox due to an incorrect email provided by the customer, or customer’s email filter settings that do not allow acceptance of our emails, or any other technical difficulties beyond our control.

E-mail notifications are provided as a courtesy to the customer, however, it remains the customer’s responsibility to contact a Fast Print Copy associate for the status on their order.

Periodic newsletters, product specials, promotions, sales, coupons and time-sensitive offers are only sent to those who sign up to receive our newsletter and provide their email addresses.  You have the option to unsubscribe from these services at any time.

Use Restriction

You may send emails or phone in to make legitimate requests to purchase the products or services offered and shall not use the website to make any speculative, false or fraudulent requests. You may not use robots or other automated means to access the website, unless specifically permitted by Fast Print Copy. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of the website.

It is a violation of law to place a request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your web browser sends a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law and In no event shall Fast Print Copy, its vendors, employees, or affiliates be liable.

Fast Print Copy allows the user to electronically copy and/or print hard-copy portions of the website for the sole purpose of using this website as a shopping resource. Any other use of materials or content on the website, including reproduction for a purpose other than that noted above without prior written consent of Fast Print Copy is prohibited.

User Feedback

All comments, feedback, suggestions and ideas submitted, copied, or sent to our email address become and remain the exclusive property of Fast Print Copy. You relinquish all rights to such comments, feedback, suggestions, and ideas. These may be used and quoted by Fast Print Copy in any medium for any purpose anywhere without obtaining your consent. Fast Print Copy is not obligated to pay the person who commented any compensation for any of the comments submitted if we choose to publish the comments and the first name and first initial of the last name of the person who commented. You agree you will be solely responsible for the content of any comments you make.

Terms of Agreement

The customer understands and agrees to follow these Terms and Conditions, together with the Privacy Policy.  This agreement is between the customer, Fast Print Copy and it supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified unless in writing and available on the website. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired and shall remain valid and enforceable to the maximum extent possible.